Returns & Refund Policy
At TOTAL BALANCE SL, customer satisfaction is important to us.
Right of Withdrawal
Consumers within the European Union have the right to withdraw from their purchase within 14 calendar days from the date of receiving the goods.
To exercise this right, please contact us by email at:
Please include:
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Order number
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Full name
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Products to be returned
Condition of Returned Products
Returned products should:
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Be complete
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Be in good condition
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Include all accessories
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Preferably be returned in their original packaging
Non-Returnable Products
For health protection and hygiene reasons, certain sealed products cannot be returned once opened after delivery.
This may include:
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Cosmetics
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Personal hygiene products
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Body care products
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Other sealed items where applicable by law
This does not affect your statutory rights regarding defective or incorrect products.
Return Shipping Costs
Unless the return is due to:
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Our error
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A defective product
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A damaged shipment
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An incorrect item supplied
the customer is responsible for return shipping costs.
Damaged or Defective Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and provide photographs together with your order number.
We will investigate the issue and offer an appropriate solution, including replacement, repair or refund where applicable.
Refunds
Once the returned products have been received and inspected, refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
Contact
For any questions regarding returns or refunds, please contact:
TOTAL BALANCE SL
Email: