Terms & Conditions of Sale
1. Seller Information
These Terms and Conditions govern the purchase of products through this website.
Seller:
TOTAL BALANCE SL
VAT Number (NIF): B10652691
Registered Address:
Carretera Moraira-Teulada 11
03724 Moraira
Alicante
Spain
Commercial Registry of Alicante
Volume 4472
Folio 112
Sheet A-179826
Entry 1
Email:
2. Acceptance of these Terms
By placing an order through this website, the customer confirms that they have read, understood and accepted these Terms and Conditions.
Customers must be at least 18 years old and legally capable of entering into binding contracts.
3. Products
TOTAL BALANCE SL offers consumer goods including personal care, hygiene, beauty, cosmetic and household products.
Product images are provided for illustrative purposes.
Packaging and appearance may vary slightly from images displayed due to manufacturer updates.
4. Prices
All prices displayed on this website are shown in Euros (€).
Prices shown to consumers include applicable VAT unless otherwise indicated.
Shipping costs are calculated separately and displayed before completing the purchase.
TOTAL BALANCE SL reserves the right to modify prices without prior notice.
Price changes will not affect confirmed orders.
5. Ordering Process
Customers may place an order by:
-
selecting products;
-
adding them to the shopping cart;
-
entering billing and delivery details;
-
selecting a shipping method;
-
choosing a payment method;
-
confirming the purchase.
An order confirmation email will be sent once payment has been successfully received.
6. Payments
Payments may be processed using:
-
Visa
-
Mastercard
-
PayPal
-
Other payment methods displayed during checkout
Payment processing is handled by secure third-party payment providers.
TOTAL BALANCE SL does not store complete payment card details.
7. Shipping
Orders are dispatched using the shipping methods selected by the customer during checkout.
Estimated delivery times are provided for guidance only and may vary depending on:
-
destination;
-
courier performance;
-
public holidays;
-
stock availability;
-
unforeseen circumstances.
8. Right of Withdrawal
Consumers located within the European Union have the right to withdraw from the purchase within 14 calendar days after receiving the goods.
To exercise this right, customers should contact:
Returned products should be complete and preferably in their original packaging.
9. Exceptions
For health protection and hygiene reasons, the right of withdrawal does not apply to sealed products that have been opened after delivery where they are unsuitable for return.
This may include certain cosmetic products, hygiene products and similar items.
10. Returns
Unless the return results from:
-
an incorrect item;
-
a defective product;
-
transport damage;
-
an error made by TOTAL BALANCE SL,
customers are responsible for return shipping costs.
11. Refunds
Refunds will be processed after the returned products have been received and inspected.
Refunds will normally be made using the same payment method originally used by the customer.
12. Product Warranty
All products sold by TOTAL BALANCE SL benefit from the statutory legal guarantees applicable under Spanish and European consumer legislation.
Customers who receive defective or non-conforming products should contact:
13. Availability
Orders are subject to product availability.
If a product becomes unavailable after an order has been placed, TOTAL BALANCE SL will inform the customer and offer an appropriate solution, including a replacement, waiting period or refund.
14. Customer Service
For any questions regarding an order, shipping, products or returns, customers may contact:
15. Governing Law
These Terms and Conditions are governed by the laws of Spain.
Consumer rights granted under applicable legislation remain unaffected.
16. Changes to these Terms
TOTAL BALANCE SL reserves the right to modify these Terms and Conditions at any time.
Changes shall not affect orders that have already been confirmed.
17. Last Updated
June 2026.