Privacy Policy

Privacy Policy

At TOTAL BALANCE SL, we are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR), the Spanish Organic Law 3/2018 (LOPDGDD), and other applicable legislation.

Data Controller

TOTAL BALANCE SL

VAT Number: B10652691

Carretera Moraira-Teulada 11

03724 Moraira

Alicante

Spain

Email:

totalbalancesl@gmail.com

Personal Data We Collect

Depending on your interaction with our website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number (if voluntarily provided)

  • Purchase history

  • IP address

  • Device information

  • Cookies

  • Account information

We do not store complete payment card information.

Purpose of Processing

We process personal data in order to:

  • Process orders

  • Deliver purchases

  • Manage customer accounts

  • Provide customer support

  • Prevent fraud

  • Comply with legal obligations

  • Improve our website and services

  • Send marketing communications where consent has been given

Legal Basis

We process personal data on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent provided by the customer

Data Sharing

Personal data may be shared only when necessary with:

  • Shipping companies

  • Payment providers

  • IT service providers

  • Public authorities where legally required

We never sell customer personal data.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

Requests may be sent to:

totalbalancesl@gmail.com

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).

Security

TOTAL BALANCE SL implements appropriate technical and organisational measures to protect personal information against unauthorized access, alteration, disclosure or destruction.