Delivery

Delivery Policy

Welcome to TOTAL BALANCE SL.

We are committed to preparing and delivering your orders as quickly, safely, and efficiently as possible.

1. Company Information

TOTAL BALANCE SL

VAT Number (NIF): B10652691

Registered Address:

Carretera Moraira-Teulada 11

03724 Moraira

Alicante

Spain

Email:

totalbalancesl@gmail.com

2. Shipping Areas

We currently ship primarily within Spain using Correos.

International shipping may be available for selected destinations. Available shipping methods and delivery costs will be displayed during checkout based on the customer's delivery address.

3. Shipping Methods

Depending on the destination, customers may choose from one or more of the following shipping services:

  • Correos Standard Home Delivery

  • Correos Premium Home Delivery

  • Correos Office Pickup

  • Correos CityPaq Locker Collection

Available services may vary depending on destination, package size and product availability.

4. Delivery Times

Delivery times are estimates and may vary depending on:

  • Product availability

  • Destination

  • Public holidays

  • Courier delays

  • Force majeure events

Estimated delivery times:

Standard Shipping (Spain)

2–4 business days

Premium Shipping (Spain)

1–2 business days

International Shipping

Delivery times vary depending on the destination country.

Orders are processed after successful payment confirmation.

5. Shipping Costs

Shipping costs are clearly displayed before the customer completes the purchase.

Shipping charges may vary depending on:

  • Destination

  • Shipping method

  • Package weight

  • Package dimensions

  • Current promotions

All prices displayed to consumers include applicable taxes unless otherwise stated.

6. Order Tracking

When available, customers will receive a tracking number by email once the order has been dispatched.

Tracking information may also be available within the customer's account.

7. Delivery Address

Customers are responsible for providing accurate shipping information.

TOTAL BALANCE SL cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

8. Failed Deliveries

If delivery cannot be completed, the courier may:

  • attempt another delivery,

  • leave the parcel at a local collection point,

  • deliver it to a Correos office or CityPaq locker.

If the parcel is returned because it was not collected or because the address provided was incorrect, additional shipping costs may apply.

9. Damaged Shipments

If your parcel arrives visibly damaged, please contact us as soon as possible at:

totalbalancesl@gmail.com

Whenever possible, please include:

  • photographs of the package

  • photographs of the damaged product

  • your order number

This helps us resolve the issue as quickly as possible.

10. Contact

For any questions regarding shipping or deliveries, please contact:

TOTAL BALANCE SL

Email:

totalbalancesl@gmail.com